Terms & Conditions

Welcome to U n Me Art Cafe. These Terms & Conditions govern your access to and use of our website and the purchase of our handcrafted products. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

Terms & Conditions

Please read them carefully before making a purchase.

1. About Us

U n Me Art Cafe offers handcrafted gifts, decorative items, floral arrangements, chocolate bouquets, gift hampers, wall hangings, torans, and customised products for special occasions.

References to “we,” “us,” and “our” mean U n Me Art Cafe. References to “you” and “your” mean visitors and customers using our website.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate information when placing an order and to use our website only for lawful purposes. You must not misuse the website, interfere with its operation, or attempt unauthorised access.

3. Products and Handmade Variations

Our products are handmade with care. Slight variations in colour, arrangement, size, texture, and appearance may occur due to the handmade nature of our products, materials used, photography, and screen settings.

Product images are provided for illustration and reference. We make reasonable efforts to represent our products accurately, but the final item may have minor differences from the displayed image.

4. Customised Orders

Certain products may be customised according to your preferences, including colours, designs, names, messages, packaging, and occasion-specific requirements.

Please review all customisation details carefully before confirming your order. We may contact you if additional information is needed.

Customised orders may require additional preparation time. Any special requests are subject to feasibility and our confirmation.

5. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated. Prices, offers, and product availability may change without prior notice.

Applicable delivery charges, taxes, or other fees will be communicated during checkout where relevant.

Orders may be subject to payment verification. We reserve the right to cancel an order where a pricing error, payment issue, suspected fraud, or other legitimate problem is identified. Any refund due will be handled in accordance with our Return & Refund Policy and applicable law.

6. Order Confirmation and Cancellation

An order acknowledgement does not necessarily mean that the order has been finally accepted. Order acceptance may depend on payment verification, product availability, and confirmation of customisation details.

If you need to cancel or change an order, contact us as soon as possible. Cancellation or modification may not be possible once production, personalisation, or dispatch has begun.

Any applicable cancellation and refund conditions are explained in our Return & Refund Policy.

7. Shipping and Delivery

We aim to prepare and dispatch orders within the estimated timelines communicated on our website or during order confirmation.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect addresses, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and a reachable contact number. Additional charges or delays may occur if delivery information is incorrect or the recipient is unavailable.

For occasion-specific orders, we recommend ordering in advance.

8. Returns, Refunds and Damaged Products

Returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with your order details and relevant photographs so that we can review the issue.

Any exclusions or restrictions for customised or personalised products will be subject to the published policy and applicable consumer protection laws. Nothing in these terms removes any rights you may have under applicable law.

9. Intellectual Property

All original website content, including photographs, graphics, logos, text, designs, and branding, belongs to U n Me Art Cafe or its respective rights holders, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except where permitted by law.

10. Customer Responsibilities

You are responsible for ensuring that the information provided during checkout is accurate and complete.

If you submit names, photographs, messages, or other material for customisation, you confirm that you are authorised to provide that material for the requested purpose.

You must not use our website to submit unlawful, abusive, infringing, or otherwise prohibited content.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery providers, analytics tools, or external links.

Such services may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by applicable law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after an update will be subject to applicable law.

13. Contact Us

For questions about returns, refunds, cancellations, or replacements, please contact us using the details below.

Business Name: U n Me Art Cafe
Email: [Add your customer support email]
Phone/WhatsApp: [Add your business contact number]
Business Address: [Add your registered business address]

We appreciate your support for handmade creations and will do our best to resolve genuine order concerns fairly and promptly.