Return & Refund Policy
At U n Me Art Cafe, every creation is prepared with care, creativity, and attention to detail. We want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Return & Refund Policy
At U n Me Art Cafe, every creation is prepared with care, creativity, and attention to detail. We want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.
1. Our Products
We offer handcrafted decorative items, floral torans, wall hangings, chocolate bouquets, gift hampers, customised gifts, and other decorative products. As many of our products are handmade or made to order, slight variations in colour, arrangement, size, and finish may occur.
These natural variations are not considered defects.
2. Return Eligibility
Returns or replacements may be accepted under the following circumstances:
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You receive a damaged product.
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You receive an incorrect product.
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Your order arrives with missing items.
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The product has a verified manufacturing or workmanship defect.
Please contact us within 48 hours of delivery to report an issue.
Products must be unused and, where applicable, returned with their original packaging. Eligibility will be assessed based on the nature of the issue.
3. Non-Returnable Products
For hygiene, freshness, and customisation reasons, the following products are generally not eligible for return or exchange:
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Customised or personalised products.
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Made-to-order gift hampers and chocolate bouquets.
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Fresh flowers, perishable items, and products with a limited shelf life.
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Products damaged after delivery due to improper handling.
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Products returned without prior approval.
These exclusions do not limit any rights you may have under applicable consumer protection laws, including in cases of defective, damaged, misrepresented, or incorrectly supplied products.
4. How to Request a Return or Replacement
To report a damaged, defective, or incorrect order:
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Contact us within 48 hours of receiving your order.
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Provide your order number and registered contact details.
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Share clear photographs or an unboxing video showing the issue, packaging, and product received.
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Our team will review your request and inform you of the next steps.
Please retain the original packaging until your request has been resolved.
5. Refund Policy
Refunds may be provided when a refund is approved for a damaged, defective, incorrect, or otherwise eligible order.
Once approved, refunds will generally be processed to the original payment method within 7–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Where a replacement is agreed upon, we will communicate the expected dispatch timeline.
6. Order Cancellation
Cancellation requests must be submitted as soon as possible after placing an order.
Orders that have already entered production, been customised, or been dispatched may not be eligible for cancellation. If cancellation is accepted, any applicable refund will be communicated to you.
Nothing in this policy excludes cancellation or refund rights that apply under applicable law.
7. Shipping Charges
If a return or replacement is approved because we supplied a damaged, defective, or incorrect product, we will communicate the appropriate return or replacement shipping arrangements.
For other approved returns, any applicable shipping charges will be communicated before the return is completed.
8. Damaged Products During Delivery
If your order arrives damaged, please notify us within 48 hours of delivery and provide photographs of the product and packaging.
We will assess the issue and, where appropriate, arrange a replacement or refund in accordance with this policy and applicable law.
9. Refund Delays
If your approved refund has not appeared within the communicated timeframe, please check with your bank or payment provider first. If the amount is still missing, contact us with your order number and refund confirmation details.
10. Contact Us
For questions about returns, refunds, cancellations, or replacements, please contact us using the details below.
Business Name: U n Me Art Cafe
Email: [Add your customer support email]
Phone/WhatsApp: [Add your business contact number]
Business Address: [Add your registered business address]
We appreciate your support for handmade creations and will do our best to resolve genuine order concerns fairly and promptly.
